Endurance has developed a chatbot that can remember not just words but the meaning: sentences, phrases, passages.
We offer to evaluate functions and advantages of the chatbot “corporative base of knowledge”.
Any employee (or a group of employees) can teach the bot.
After that everybody can use the general corporative base of knowledge via messengers of Messenger, Telegram, Twitter, Gmail, Slack.
“To issue one time pass, it is necessary to fill the form on the corporative portal (link).”
Question: “How to issue a guest pass?”
Answer: «to issue a guest pass it is necessary to fill the form on the corporative portal (link).”
“The deadline for the budget preparation is 1/11/2017.”
Question: «When is the budget preparation deadline?”
Answer: “The deadline for the budget preparation is 1/11/2017.”
When suspected fraud on the part of the client it is necessary to contact the internal control service and the security via phone. At a suspicious operation it is necessary to contact one’s chief or the internal control service via phone number “хх—хх”.
Question: “What should I do in case of fraud suspicion on the part of the client? Or a fraud operation?”
Answer: “Contact the internal control service and the security via phone.”
Besides the manual way of teaching a chatbot, Endurance offers an automatic method of teaching.
Let’s suppose, there’s an inner document or regulation act for the inner control. Endurance teaches the chatbot using the machine learning and load knowledge to the chatbot automatically.
We transform the text in the document into the combination of questions and answers and add to them notional functions: vectors, synonyms, correlation and much more to better explain the meaning of the text.
Test the chatbot “corporative base of knowledge”.
Evaluate the capabilities of the smart system of search in the knowledge base inside the company.