Spam is considered a bad thing.
Most online sellers feel annoyance when only a small part of requests end up with sales. Many online and offline service providers complain that people willingly visit sites, read announcements and offers but don’t hurry to become customers.
If you send impersonal messages or your site doesn’t have target users, you have little chance to convert a request into a sale. The same is true for the situation if you are lazy to quickly answer your potential clients’ questions.
People prefer personal communication and personal managers.
Personal managers are always good. But the more personal managers you have the more you pay. And their work is not so creative.
A good solution of the problem is a chatbot. The chatbot is a computer program that simulates communication with a human being.
Unlike a human being, the chatbot can answer questions 24/7.
Besides, it can answer questions in messengers, and it can be configured to process incoming emails.
To configure the chatbot operation it is necessary to decide what questions it must answer.
The easiest task is intellectual email sorting.
Reading messages, the chatbot analyzes the keywords and their synonyms, on the basis of which it determines where to and how to forward the messages further. This procedure is good for such email addresses as: info@, support@, cv@ etc.
Email sorting can be done by two ways: using a certain set of rules and keywords or using an intellectual system, such as ParaPhraser. In this case the chatbot gets a letter, the letter is process by a special cloud service, which tells what to do with the letter: either to delete it, forward to a certain employee or write an answer.
Routine questions for the chatbot:
What is the price of the item?
What is to be done in case the thing doesn’t work?
I need help with settings…
I can’t run the application …
The chatbot is able to independently analyze questions 1 and 2 and write answers. To answer questions 3 and 4 it might ask for more information or pass them to a specialist.
The service https://paraphraser.ru/api/form opens up great possibilities for text analysis, on the basis of which this or that action is taken.
vocabulary synonyms, centroid, missed meanings, topic determination, and keywords
makes it possible to:
— find vocabulary synonyms for better understanding of the message or question;
— determine the core notion
— find missed meanings and see if the thought, or question is full enough to give a relevant answer, or something is missing;
— determine the topic of the message (at the moment the topic is determined on the basis of the open data of WikiPedia). It’s quite an efficient solution, for WikiPedia has a huge number of articles and data);
point out keywords and notions in the text.
To summarize it all, it’s worthwhile saying that this intellectual email processor is not just a useful attribute for any business but a must have tool.
Using it, you can:
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